Apple Piles On the Features, and Users Say, ‘Enough!’ [Exerpt]

By Vindu Goel – June 2, 2017

. . . Chalen Duncan, a graduate student in emerging media at the University of Georgia, was so frustrated by the interface for stickers and apps in Messages that he redesigned it and posted his version online.

“At its core, it’s a discoverability issue,” said Mr. Duncan, who worked part time on Apple’s telephone tech-support team during college and hopes to get a design job there in the future. “People just don’t know the stickers exist.”

He said he had to teach his friends how to install and use Messages stickers by sending them multiple screenshots.

“A lot of people will think it’s their fault, and it’s really the designer’s fault,” he said. “People want apps to be easy to use.”

A version of this article appears in print on June 3, 2017, Section B, Page 1 of the New York edition with the headline: Innovative, but Uninviting.

Read the full article here.